Order and Receive Parts for Repair - Once the insurance company approves the repair plan, parts to repair your vehicle are ordered. Our repair plan allows us to order all of the parts needed to repair your vehicle at one time and this can greatly expedite the repair process. On the expected delivery date, to avoid any delays in the repair process we compare any new parts to the damage part taken off your vehicle. This helps us quickly identify if we've received the wrong part and get the issue corrected, which assures that we can expedite the repair process.
One of the most frequent questions we hear from customers is "when will my vehicle be ready?" By completing a thorough repair plan we can calculate when your vehicle will be ready with complete confidence. At this point we know when parts will be delivered and what damage needs to be repaired. This eliminates surprised in the repair process. In addition, we will contact you throughout the repair process to update you on the status of your vehicle and to provide you with the delivery date. You will know when to expect your vehicle and when you can get back on the road!
Lithia Auto Stores